WAN AICHEF WARRANTY POLICY 2026

Effective Date: January 1, 2026

This Warranty Policy ("Policy") applies only to products purchased directly through the wan AIChef Global Official Website (www.global.wanaichef.com). wan AIChef ("we," "us," or "our") is committed to providing customers worldwide with a safe, convenient, and transparent after-sales service experience.

 

Part I. Warranty Terms and Conditions

1. Warranty Coverage

Under normal use conditions, the product is covered by a 1 (1) year limited warranty starting from the date of delivery confirmation, as evidenced by the carrier's delivery record ("Warranty Period"), subject to the terms and conditions of this Policy.

2. Repair, Replacement, and Returns

2.1.  Returns and Exchanges Within 14 Days of Delivery

You may request a return or exchange for any reason within fourteen (14) days from the date of delivery. For returns that are not due to product defects, if the returned product shows signs of use beyond what is reasonably necessary for inspection, is missing accessories, or has damaged packaging that affects its resale value, you may be required to pay a reasonable restocking fee to cover the costs necessary to restore the product to a condition suitable for resale. Any applicable charges will be clearly communicated to you before the return is approved. Requests for returns or exchanges without cause submitted after fourteen (14) days from delivery will not be accepted.

2.2. Repairs and Replacements During the Warranty Period

• If a verified manufacturing defect or quality issue arises during the Warranty Period under normal use conditions, we will first attempt to repair the product. If repair cannot be completed within a reasonable timeframe or is not commercially feasible, we will replace the product free of charge with the same model or a product of equivalent functionality. For repairs, replacements, or returns resulting from confirmed product defects, all associated shipping and service costs will be borne by us.

2.3. Basic Requirements for Returns and Exchanges

To qualify for a return or exchange, the product must meet all of the following conditions:

• The product remains in its original condition, without significant signs of use or damage;
• The product is not linked to any personal cooking records or user data;
• The original packaging, accessories, and all included materials are retained and returned;
• The product has not been damaged due to improper installation, misuse, or failure to follow the user manual.

2.4. Shipping Cost Responsibility

• Non-quality-related returns or exchanges (e.g., change of mind): return shipping costs are the customer's responsibility. 
• Quality-related issues or shipping errors: All related shipping costs will be covered by us.

2.5. Refund Process

• We will notify you by email once the returned product has been received and inspected, along with the outcome of the refund review.
• Approved refunds will be processed within 7–14 business days and credited back to the original payment method.

3. Software Updates

Eligible devices will receive lifetime software updates free of charge, subject to technical feasibility and the continued availability of related services.

4. Eligibility for Warranty Service

To obtain warranty service, customers must satisfy all of the following requirements:

• The product was purchased directly from the official website;
• A valid proof of purchase is provided (such as an order number, invoice, or other verifiable purchase record);
• The product remains within the applicable Warranty Period.
  

5. Exclusions from Warranty Coverage

The warranty does not cover damage resulting from any of the following:

• Natural disasters or force majeure events, including but not limited to lightning strikes, fire, earthquakes, floods, abnormal voltage conditions, or similar events;
• Environmental factors, including but not limited to pest infestations;
• Improper operation, misuse, or failure to follow the user manual, including but not limited to the use of metal utensils or unauthorized modifications;
• Repairs, modifications, disassembly, or alterations performed by unauthorized service providers or by the customer.

Part II. Warranty Claims

HOW TO OBTAIN WARRANTY SERVICE

To request warranty service:

• Prepare proof of purchase, product model, and serial number (Serial number instructions are available on the official website);
• Contact Customer Support via email: support@wanaichef.com
• Provide a detailed description of the issue.

A response regarding claim acceptance will be provided within two (2) business days.

Part III. Supplementary Provisions and Disclaimers

• This Policy shall take effect on January 1, 2026. wan AIChef reserves the right to amend this Policy in accordance with applicable laws and market conditions. The latest version published on the official website (www.global.wanaichef.com) shall prevail.
• In the event of any conflict between this Policy and mandatory laws or regulations of the customer’s country or region, such laws shall prevail.
• Due to regional, logistical, or distribution differences, certain after-sales services may vary by location. For products not purchased through the official website, local distributor policies shall apply.
• wan AIChef reserves the right of final interpretation of this Policy to the extent permitted by law.