Release date: January 20, 2025

Updated: January 01, 2026

Effective date: April 15, 2025

 

This Privacy Policy (hereinafter referred to as "this Policy/Privacy Policy") describes how Guangzhou Yingzi Technology Co., Ltd. (hereinafter referred to as "Yingzi", "Yingzi Technology" or "we) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.global.wanaichef.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

Your trust is very important to us. We are fully aware of the importance of personal information to you. We strictly comply with the local data protection laws and regulations, which are committed to protecting the privacy rights and interests of all users, ensuring the security and compliance of personal information processing, storage, and transmission.

Please read and fully understand this Privacy Policy (we have highlighted the key points in bold for your special attention) before using our products/services and make the corresponding choices. Once you use or continue to use our products/services, it means that you agree that we will process your relevant information in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy, you may contact us through the methods provided in “Part 9: How to contact us” of this Privacy Policy).

This privacy policy section will help you understand the following:

1. How do we collect and use your information

2. How do we use Cookie and similar technologies

3. How We Share and Disclose Personal Information

4. Security and Retention of Your Information

5. Your Rights as a Data Subject.

6. How is your personal information transferred globally

7. How do we handle information of minors

8. How to update this privacy policy

9. How to contact us

10.Supplemental Privacy Statements for California consumers under CCPA/CPRA

 

1. How We Collect and Use Your Personal Information

We will follow the principles of legitimacy, legality and necessity to collect and use the personal information you actively provide during the use of our services or generated using our products and/or services for the following purposes described in this guideline. If we want to use your personal information for other purposes not specified in this policy or use the collected information for other purposes based on specific purposes, we will inform you in a reasonable manner and obtain your consent again.

When you use our products and/or services, we need/may need to collect (including collection in the background) and use your personal information in the following three scenarios:

(1). Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

To achieve the following business functions of this Policy, you authorize us to collect and use your personal information:

a. Contact details including your name, address, phone number, and email.

b. Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.

(The above processing is based on your consent and the performance of the contract.)

(2). Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites to your preferences.

- For U.S. residents: We do not "sell" or "share" your personal information for cross-context behavioral advertising without your explicit consent (as defined under CCPA/CPRA).  

To achieve the following business functions of this Policy, you authorize us to collect and use your personal information:

Contact details including your name, address, phone number, and email.

(The above processing is based on your consent.)

(3). Security and Fraud Prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

To achieve the following business functions of this Policy, you authorize us to collect and use your personal information:

a. Account information including your username, password, security questions and other information used for account security purposes.

b. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

(The above processing is based on the performance of the contract.)

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

2. How do we use Cookie and similar technologies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

3. How We Share and Disclose Personal Information

(1). Personal Data Sharing

In certain circumstances, we may share your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

a. With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

b. With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

c. When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

d. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Pursuant to CCPA/CPRA, we do not sell or share your personal information for these purposes without your explicit consent. You may opt out at any time via the mechanisms described in Section 10: Right to Opt out of Sale or Sharing or Targeted Advertising.

(2). Personal Data Disclosure

If it is necessary to disclose your personal data, we will inform you the purpose and types of the disclosure; whenever the disclosure requires consent, we will collect it prior to the processing and provide you with the relevant information for you to decide whether to accept such processing or not.

Please note that we may disclose your personal data under the mandatory requirements of laws, legal proceedings, lawsuits or competent authorities of the government. Some of the disclosure could hardly obtain your consent in advance according to applicable laws and regulations.

(3). Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

4. Security and Retention of Your Information

(1). Retention Period

We retain your information only as long as is necessary and only for the purpose for which we obtained them. We restrict access to your information to only those persons who need to use it for the relevant purpose.

Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.

(2). Protection Measures for Personal Data

To ensure the security of your information, we strive to adopt various physical, electronic, and management security measures that comply with industry standards to protect your personal information. We have established a data classification and grading system, data security management standards, and data security development standards to manage and regulate the storage and use of personal information. We have comprehensive security controls over your data through the confidentiality Agreement, monitoring and auditing mechanisms of our contacts to prevent unauthorized access, public disclosure, use, modification, damage or loss of your personal information. For example, using SSL encryption protection technology when exchanging data (such as credit card information) between your browser and the "service"; At the same time, provide a secure HTTPS browsing method for the website itself; Using encryption technology to ensure the confidentiality of data; Using trusted protection mechanisms to prevent data from being maliciously attacked; Deploy access control mechanisms to ensure that only authorized personnel can access personal information; And organize security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

Please be aware and understand that the Internet is not an absolutely secure environment. Even if we make great efforts and take all reasonable and necessary measures, it may still be impossible to prevent your user information from being illegally accessed, stolen, tampered with or destroyed, resulting in damage to your legitimate rights and interests. Please understand the above risks of information networks and voluntarily bear them. We strongly recommend that you assist us in ensuring the security of your account through secure means and the use of complex passwords. If you find that your personal information has been leaked, especially your account or password, please contact us immediately according to the contact information provided in this privacy Policy so that we can take corresponding measures.

5. Your Rights as a Data Subject

In accordance with the relevant laws, regulations and regulatory provisions, you have the following data protection rights, which you could exercise by contacting us or sending requests to us via contact information provided in Part 9: How to contact us. Please note that for your user account security, we may verify your identity before processing your request.

Specifically, you have the following data protection rights:

Right to Access / Know: 

You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete: 

You may have a right to request that we delete personal information we maintain about you.

Right to Correct: 

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability:

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing: 

You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: 

You may withdraw consent to data processing at any time (subject to legal or contractual restrictions). We will cease processing based on such consent unless another legitimate basis exists.

Appeal: 

You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Specific Rights of California consumers

In addition to the above rights, California consumers have the following specific rights in accordance with applicable laws:

Right to Opt out of Sale or Sharing or Targeted Advertising:

You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site;

Right to Non-Discrimination: We will not discriminate against you for exercising data protection rights (e.g., denying services, charging higher fees);

Managing Communication Preferences: 

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within 15days.

6. How is your personal information transferred globally

Please note that all your personal data collected and processed by us will be stored within the territory of the U.S. by shopify, unless cross-border storage is required to provide services and comply with applicable laws of the U.S., EU, Singapore, and Australia.

We will take measures to ensure that data is processed as required by this Policy and applicable laws, which includes when transferring the data subject's personal data from the EU to a country or region which has not yet been acknowledged by the EU Commission as having an adequate level of data protection, we may use a variety of legal mechanisms, such as signing Standard Contractual Clauses(SCC) approved by the EU Commission, obtaining the consent to the cross-border transfer of a data subject in the EU, or implementing security measures like anonymizing personal data before cross-border data transference.

7. How do we handle information of minors

If you are a minor(as defined by the jurisdiction you are in :EU-Under 16 years old, United States - Under 13 years old, Singapore-Generally under 18 years old, Australia-Under 18 years old), we request that your guardian carefully read this privacy Policy and use our services or provide us with information with your guardian's consent, otherwise you cannot create your own user account.

For the collection of personal information of minors using our products or services with the consent of our guardians, we will only use, share, transfer or disclose this information when laws and regulations allow the guardians to explicitly agree or protect minors, and we will also take stricter protective measures to protect minors' personal information.

If we find ourselves collecting personal information about minors without obtaining the consent of verifiable parents or legal guardians in advance, we will try to take appropriate measures to process the relevant data as soon as possible.

8. How to update this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

9. How to contact us

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact our Data Protection Officer (DPO), we will respond as soon as possible.

E-mail: global@wanaichef.com

Tel: +86 17322026432

Address: Shenzhen Wanaichef Technology Co.,Ltd, ShenZhen, China

 

10. Supplemental Privacy Statements for California consumers under CCPA/CPRA

This Supplemental Privacy Statement for California Consumers under CCPA/CPRA (“California Statement”) supplements our Privacy Statement and further explains required disclosures about how we collect, disclose, and sell or share the personal information of California consumers and the rights that California consumers may have under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (CCPA/CPRA). When we use the term “personal information” in this California Statement, we are using that term as CCPA/CPRA defines it, which generally means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. However, personal information does not include publicly available, deidentified, or aggregate consumer information, which are all defined in CCPA/CPRA.

In general, the categories of personal information we collect, sources of that information, business and commercial purposes for why we collect and use it and who we share it with, as well as our personal information retention practices, are as outlined in our Privacy Policy above.

However, California law requires we restate some of this information for specific categories that are defined in CCPA/CPRA. The type of personal information we collect and how we handle that personal information, including if we share or sell that personal information, depends on how you are specifically interacting with us and which Services you are inquiring about. In general, we have collected the following categories of personal information and sensitive personal information from California consumers within the last 12 months:

Categories of personal information collected

Category of personal information	Specific Categories of Personal Information	Purposes of Use
Providing Products and Services	1. Contact details including your name, address, phone number, and email. 2. Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.	Processing payments, fulfilling orders, sending transaction-related notifications, account management, arranging shipping, facilitating returns and exchanges, and enabling Shopify account matching for enhanced shopping experience.
Marketing and Advertising	Contact details including your name, address, phone number, and email.	Sending marketing, advertising and promotional communications via email, text message or postal mail; displaying targeted product/service advertisements; tailoring services and ads to user preferences.
Security and Fraud Prevention	1. Account information including your username, password, security questions and other information used for account security purposes. 2. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.	Using your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.